Frequently asked questions (FAQ)
Answers to the most important questions about ordering, delivery, pickup in Lucerne and age limits. Can't find your question? Email us at info@drink-shop.ch or use the WhatsApp chat.
Orders & payment
- How do I order at Drink-Shop.ch?
- Add the products you want to your cart and complete your order at checkout. You will receive an order confirmation by email. No customer account is required.
- Which payment methods are accepted?
- The payment methods offered at checkout are definitive and shown transparently there. All prices are in Swiss francs (CHF).
- Is there a minimum order value?
- There is no minimum order value for drinks. Shipping costs and any deposit charges for returnable crates are shown separately at checkout.
- Can I order larger quantities for hospitality or events?
- Yes, bulk orders for gastronomy, events or resale are possible on request – simply email info@drink-shop.ch.
Delivery & shipping
- How long does delivery take?
- Orders are usually delivered within 2–4 working days, shipped directly from our warehouse in Lucerne.
- Which countries do you deliver to?
- We deliver throughout Switzerland and to the Principality of Liechtenstein. Goods are already customs-cleared – no additional customs or import fees apply.
- How much are the shipping costs?
- Shipping costs depend on your order and are shown transparently at checkout before you pay. Deposits for returnable crates may apply.
- How does the return of empties work?
- Returnable crates with a deposit can be returned to us; details are on the Delivery & Shipping page.
Pickup in Lucerne
- Can I pick up my order?
- Yes, pickup at our location in Lucerne (Schönegg 2, 6014 Lucerne) is possible by appointment. Contact us by email at info@drink-shop.ch or by phone at +41 79 242 07 07.
- Is there a physical shop?
- Drink-Shop.ch is a pure online shop with a warehouse in Lucerne. There is no open storefront – pickup is by appointment only.
Age limits & alcohol
- From what age can I order alcohol?
- Beer and wine are only sold to persons aged 16 and over, spirits and spirit-based mixed drinks only to persons aged 18 and over. Proof of age may be required on delivery and pickup.
- Can I have alcoholic drinks delivered to another person?
- Handover only takes place to persons who meet the legal minimum age (16 or 18 respectively). Passing alcohol on to minors is excluded.
Returns & problems
- What do I do with a defective product or transport damage?
- Report obvious defects or transport damage within 7 days of receiving the goods by email to info@drink-shop.ch. We will replace defective goods or refund the purchase price.
- Can I cancel an order?
- The conditions for returns and cancellation are set out in our cancellation policy, linked in the footer.
About Drink-Shop.ch
- Who is behind Drink-Shop.ch?
- Drink-Shop.ch is a Swiss online drinks shop, operated by Drink-Trends Jost in Lucerne since 2009, with around 2,500 products – from beer, soft drinks and energy drinks to spirits, US imports and gift ideas.
- How do I reach customer service?
- By email at info@drink-shop.ch, by phone at +41 79 242 07 07 (Mon–Fri, 09:00–18:00) or directly via the WhatsApp chat on this page.
More details: Delivery & shipping, Terms & conditions and cancellation policy.