Frequently asked questions (FAQ)
Answers to the most important questions about ordering, delivery, pickup in Gisikon and age limits. Can't find your question? Email us at info@drink-shop.ch or use the WhatsApp chat.
Orders & payment
- How do I order at Drink-Shop.ch?
- Add the products you want to your cart and complete your order at checkout. You will receive an order confirmation by email. No customer account is required.
- Which payment methods are accepted?
- The payment methods offered at checkout are definitive and shown transparently there. All prices are in Swiss francs (CHF).
- Is there a minimum order value?
- Yes, the minimum order value is CHF 30 – for all orders, including pickup. Shipping costs and any deposit charges for returnable crates are shown separately at checkout.
- Can I order larger quantities for hospitality or events?
- Yes, bulk orders for gastronomy, events or resale are possible on request – simply email info@drink-shop.ch.
Delivery & shipping
- How long does delivery take?
- Switzerland and Liechtenstein: in-stock items within 1–2 working days, otherwise according to the delivery time on the product page, free shipping from CHF 149. Germany and EU: 5–20 days thanks to Hermes consolidated customs clearance (no customs fees on delivery). Shipped from our warehouse in Gisikon (LU); US drinks also ship from Gisikon.
- Which countries do you deliver to?
- We deliver throughout Switzerland and the Principality of Liechtenstein, as well as to Germany and other EU countries. For Germany/EU, shipping uses Hermes consolidated customs clearance – no customs fees on delivery; only full cases are shipped.
- How much are the shipping costs?
- Shipping costs depend on your order and are shown transparently at checkout before you pay. Deposits for returnable crates may apply.
- How does the return of empties work?
- Returnable crates with a deposit can be returned to us; details are on the Delivery & Shipping page.
Pickup in Gisikon
- Can I pick up my order?
- Yes, pickup at Drink-Shop.ch c/o House of Liqueur GmbH, 4th floor, An der Reuss 5, 6038 Gisikon is possible by appointment. Not all items are in stock in Gisikon – please only come once we have confirmed availability. Contact us by email at info@drink-shop.ch or via WhatsApp.
- Can I pick up US drinks?
- Pickup of US drinks in Freienbach (SZ) is by prior arrangement only – please contact us first by email at info@drink-shop.ch.
- Is there a physical shop?
- Drink-Shop.ch is a pure online shop with a warehouse in Gisikon. There is no open storefront – pickup is by appointment only.
Age limits & alcohol
- From what age can I order alcohol?
- Under Swiss law, beer, wine, prosecco and cider are sold from age 16; spirits, liqueurs and alcopops from age 18. Proof of age may be required on delivery and pickup.
- Can I have alcoholic drinks delivered to another person?
- Handover only takes place to persons who meet the legal minimum age (16 or 18 respectively). Passing alcohol on to minors is excluded.
Returns & problems
- What do I do with a defective product or transport damage?
- Report obvious defects or transport damage within 7 days of receiving the goods by email to info@drink-shop.ch. We will replace defective goods or refund the purchase price.
- Can I cancel an order?
- The conditions for returns and cancellation are set out in our cancellation policy, linked in the footer. After receiving and checking the goods, we refund the purchase price within 14 days via the original payment method.
About Drink-Shop.ch
- Who is behind Drink-Shop.ch?
- Drink-Shop.ch is a Swiss online drinks shop, operated by Drink-Trends Jost in Lucerne since 2009, with over 2,500 products – from beer, soft drinks and energy drinks to spirits, US imports and gift ideas.
- How do I reach customer service?
- By email at info@drink-shop.ch or directly via the WhatsApp chat on this page. Service hours: Mon–Fri 8 am–7 pm.
More details: Delivery & shipping, Terms & conditions and cancellation policy.